Bruegger's Bagels

Let me just say I am a returning Bostonian due to a medical emergency my son is currently going through. I'm also a Dunkin Queen. I'm going to have to become a Bruegger's Queen now. They have NY style bagels! Their everything bagels are in a word AWESOME. The coffee is tasty. They also have a Monday Bagel Bundle, among other incentives. But you've got to come in for the Sublime Customer Service. There's a Mr. Stanley who (I'm unsure of his official title), but he took the time on a busy Monday to ensure my bundle was prepared properly and to my satisfaction. Ms. Karisa took the time to assist me with the Bruegger App. I downloaded it last week but had not explored it. The patience, courtesy, knowledge, and all-around people skills from the cashier (Andrew) to the rest of the staff working efficiently and effectively to make the running of this establishment run like clockwork was refreshing I have determined that I will be returning at least twice monthly, especially on Mondays;-)

Great place with great prices. Bagels are super great. Coffee is decent, but you do not have to expect anything else from coffee in places like that. Recommended combo: poppy bagel with smoked salmon and everything + french vanilla coffee with milk and blueberry muffin. That’s just enough for a great meal. Give this place a try, you won’t regret.

If you’re going to go to Bruegger’s in Boston, go to this one. This is the first Google review I’ve ever written and ordinarily I wouldn’t see any point in reviewing a chain restaurant - one’s supposed to be the same as all the others, right? - but the people who work at this Bruegger’s location deserve recognition precisely because their exceptional work has distinguished their store. I work downtown, not far from this Bruegger’s location, and my coworkers and I initially started going to get a free coffee deal through the app but we’ve continued going, not least because the crew at 7 School Street could not be more welcoming and hospitable. They provide a remarkable level of service far above and beyond any expectation I might've had and I genuinely enjoy being a regular there. I know that my entire office feels as I do.